Summary: y789 collects only the data it needs to run a safe, fair, and legal gaming platform. We protect it rigorously, we never sell it, and we give you meaningful control over it. This Policy explains the details.
1. Introduction
This Privacy Policy ("Policy") describes how y789 ("y789", "we", "us", "our"), operating under the domain y789.asia, collects, uses, stores, discloses, and protects personal information provided by or relating to individuals ("you", "your", "player") who access or use the y789 Platform.
By registering an account on y789, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not consent to this Policy, please do not register or continue using y789.
This Policy is to be read in conjunction with the y789 Terms & Conditions. Defined terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.
2. Personal Data We Collect
y789 collects personal data through several channels: directly from you during registration and account management, automatically through your use of the Platform, and from third-party verification services. The categories of personal data we may collect include:
- Identity Data: Your full name, date of birth, and CNIC number (where required for identity verification).
- Contact Data: Your Pakistani mobile number and, where provided, an email address.
- Financial Data: JazzCash account reference, Easypaisa wallet reference, bank account identifiers, and transaction records. y789 does not store full card numbers — these are processed by PCI-DSS compliant payment processors.
- Technical Data: IP address, device type and operating system, browser type and version, time zone, and platform access logs.
- Usage Data: Pages visited on y789, games played, bets placed, session durations, and feature interactions.
- Communications Data: Records of your interactions with y789 customer support, including live chat transcripts and support ticket content.
- Verification Data: Documentation submitted to satisfy KYC (Know Your Customer) requirements, such as copies of government-issued identity documents.
3. How We Use Your Personal Data
y789 uses the personal data it holds for the following purposes:
- Account Management: To register your y789 account, verify your identity and age, and maintain your account in a functional and accurate state.
- Payment Processing: To process PKR deposits via JazzCash, Easypaisa, HBL, and other supported methods, and to process withdrawal requests to your verified payment accounts.
- Platform Operation: To deliver the gaming and betting services you have requested, settle bets, apply bonus credits, and maintain your PKR wallet balance.
- Fraud and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the Platform.
- Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through the y789 live chat and support channels.
- Legal Compliance: To fulfil y789's obligations under applicable anti-money laundering, responsible gaming, and data protection frameworks.
- Platform Improvement: To analyse aggregated, anonymised usage data to improve Platform performance, game selection, and user experience.
- Marketing Communications: To send you promotional offers and updates about y789 products where you have not opted out of such communications. You may opt out at any time through your account notification settings.
4. Legal Basis for Processing
y789 processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to perform the contract between you and y789 — including account registration, payment processing, and game operation.
- Legal Obligation: Processing required to comply with applicable legal requirements, including KYC, AML, and responsible gaming obligations.
- Legitimate Interests: Processing necessary for y789's legitimate interests in fraud prevention, Platform security, and operational improvement, where these interests are not overridden by your fundamental rights.
- Consent: For marketing communications and certain non-essential cookies, where y789 relies on your explicit consent, which you may withdraw at any time.
5. Data Sharing and Disclosure
y789 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, solely for the purposes set out in this Policy:
- Payment Processors: JazzCash, Easypaisa, and other payment service providers require transaction data to process deposits and withdrawals on your behalf.
- KYC and Identity Verification Providers: Third-party identity verification services that y789 uses to confirm player identity and age, as required by our operating obligations.
- Game Providers: Evolution Gaming, Pragmatic Play, PG Soft, and other content partners may receive anonymised session data necessary to deliver their games on the y789 Platform.
- Fraud Prevention Services: Regulated fraud detection and prevention agencies that help y789 identify and prevent prohibited activity.
- Legal and Regulatory Authorities: Law enforcement agencies, regulatory bodies, and courts where y789 is required by law to disclose personal data.
- Technology Service Providers: Infrastructure, hosting, analytics, and security service providers engaged by y789 under strict data processing agreements.
No third-party marketing: y789 strictly prohibits its data-sharing partners from using your personal data for their own marketing purposes. All data-sharing arrangements are governed by written contracts requiring compliance with applicable data protection standards.
6. Cookies and Tracking Technologies
y789 uses cookies and similar technologies (such as local storage and pixel tags) for the following purposes:
- Essential Cookies: Required for basic Platform functionality, including maintaining your login session and enabling secure payment flows. These cannot be disabled without impairing Platform use.
- Analytics Cookies: Used to collect aggregated data about how players navigate and use the y789 Platform, enabling us to identify and resolve performance issues.
- Fraud Prevention Cookies: Used to detect and prevent suspicious account activity and automated bot access.
- Preference Cookies: Store your language, display, and notification preferences to personalise your y789 experience across sessions.
You can manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect your ability to use certain y789 Platform features.
7. Data Retention
y789 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. As a general guide:
- Account registration and identity data is retained for the duration of your y789 account relationship and for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
- Transaction and financial records are retained for a minimum of five years following the date of the relevant transaction.
- Customer support communications are retained for two years from the date of the last relevant interaction.
- Technical and usage data collected via cookies and analytics is retained in anonymised form for up to 24 months.
Upon expiry of the applicable retention period, y789 will securely delete or anonymise your personal data.
8. Security Measures
y789 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the y789 Platform.
- Encrypted storage of all sensitive account and payment data at rest.
- Access controls restricting internal access to personal data to authorised personnel with a legitimate operational need.
- Regular security assessments and penetration testing of Platform infrastructure.
- Incident response procedures for prompt detection, containment, and notification in the event of a data security incident.
Your responsibility: Maintaining the security of your y789 account credentials is your responsibility. Use a strong, unique password and enable SMS two-factor authentication where available.
9. Your Data Rights
As a y789 account holder, you have the following rights in relation to your personal data:
- Right of Access: You may request a copy of the personal data y789 holds about you.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to y789's legal retention obligations.
- Right to Data Portability: You may request that y789 provide your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You may object to y789's processing of your personal data for direct marketing purposes at any time.
- Right to Withdraw Consent: Where y789 relies on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
To exercise any of these rights, please contact y789 support via live chat or send a written request to [email protected]. y789 will respond to all valid data rights requests within 30 days of receipt.
10. Children's Privacy
The y789 Platform is strictly for adults aged 18 and over. y789 does not knowingly collect or process personal data from persons under the age of 18. If y789 becomes aware that personal data has been collected from a minor, the associated account will be immediately closed and the data securely deleted. If you believe a minor has registered on y789, please contact support immediately via live chat.
11. Third-Party Platforms and Links
The y789 Platform may integrate with or reference third-party services, including payment providers such as JazzCash and Easypaisa. y789 is not responsible for the privacy practices of these independent third parties. When you interact with a third-party service — for example, when initiating a JazzCash deposit — you are subject to that third party's privacy policy in addition to this Policy. y789 encourages you to review the privacy policies of any third-party services you use in connection with your y789 account.
12. Changes to This Privacy Policy
y789 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the mobile number or email address on file, or through a prominent notice on the Platform, with reasonable advance notice before taking effect. Your continued use of y789 after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must close your y789 account before the effective date.
13. Contact and Data Enquiries
For any questions, concerns, or requests relating to this Privacy Policy or y789's data practices, please contact the y789 support team:
- Live Chat: Available 24/7 in English directly on the y789 Platform.
- Email: [email protected] (plain text — not a clickable link).
y789 aims to acknowledge all privacy-related enquiries within 48 hours and to resolve substantive requests within 30 days of receipt.